As more and more companies are online based, the Better Business Bureau (BBB) and Public Service also offer an online data base for you to check the credibility of the company you are dealing with. Different links help you read reviews as well so you can see what other customer’s experiences have been while using the company. Unfortunately, regardless of all the tools available to avoid scams, still many people are fooled and fall in their hands due to their shady and very sleek techniques.
Drivers are constantly on the road and cannot be in constant communication to close deals with customers; therefore they book their loads through brokers. Many people are skeptical when they hear they have a broker on the line and immediately hang up, not know drivers also use drivers to get to customers. Unfortunately brokers have been given a bad reputation due to all the horror stories and scams that have occurred throughout time, however with all the facilities you have today to review and check out a company watch out for red flags and immediately walk away if something does not sound right.
Most brokers work under commission, as you may know, commissions are provided only after order has been booked and completed, in this case, once the car has been delivered, why should you pay a deposit for a broker before your order has been booked? Now scam artists and shady companies will find many ways to lure you in and pay as much as they can beforehand to later leave you in the back burner. Stay away from these schemes! Some of the tactics used today is changing the name of the deposit or broker fee to more sophisticated terms in order to make it sound like its part of the transport service, such as consultation fee, paperwork and processing fee, and many other creative names.
Now you must learn to differentiate between bad reviews as some of the bad experiences are not due to bad broker assistance or scams but due to customer negligence. If a company has constant bad reviews, regardless of the reason, something is wrong with them, so don’t even consider doing business with them even of their price is the best.